Complaints policy

If you have a complaint please contact our Managing Director by email at This email address is being protected from spambots. You need JavaScript enabled to view it. with full details.

What will happen next?

Michael will email or write to you to acknowledge your complaint, enclosing a copy of this complaints procedure. We will acknowledge your complaint within two working days.
Michael will then consider and investigate the complaint and request further information from you, if necessary, before providing a full response.
The response will be made by email or letter and you will normally receive this response within four weeks of us receiving your complaint. If we need longer to investigate we will let you know.

If you are not satisfied with our handling of your complaint you can ask the Legal Ombudsman to consider the complaint. The Legal Ombudsman provides an independent, impartial and free service to members of the public, very small businesses, charities, clubs and trusts for resolving complaints against solicitors. Please contact the Legal Ombudsman directly to clarify whether you can have your complaint considered. The details are as follows

Legal Ombudsman
PO Box 6167
Slough
SL1 0EH
www.legalombudsman.org.uk
Tel 0300 555 0333
This email address is being protected from spambots. You need JavaScript enabled to view it.

There are time limits in which you may approach the Ombudsman. Normally you will need to refer a complaint to the Ombudsman within six months of receiving a final response from us. In addition your complaint must have been made within 6 years of the problem happening or 3 years from when you found out about it. If you have any doubt about the time scales we suggest that you check with the Ombudsman using the details above.

Alternatively, the Solicitors Regulation Authority can help if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic. https://www.sra.org.uk/consumers/problems/report-solicitor/